Student Services Manager

Bell is recruiting a Student Services Manager to join our Cambridge school. This role involves managing and delivering the student services and welfare provision for Bell Cambridge, taking a lead customer-service role at a world-renowned education provider for international students. The environment is fun and fast-paced, and involves working with young people from around the world.

Key responsibilities will include:

• Deliver student support and information services, and ensure the student services department provides a consistently high level of service
• Take primary responsibility for the pastoral care and safeguarding of students at Bell Cambridge, keeping up to date with safeguarding issues and regularly reviewing safeguarding policies and procedures
• Manage the accommodation team, ensuring there is provision of high-quality homestay and residential accommodation to meet demand   
• Manage accommodation in the Accommodation Officer’s absence and offer support during busy times
• Deal with, record and monitor non-academic student queries and issues, ensuring they are efficiently seen through to resolution
• Manage the Social Programme Coordinator and ensure the social programme is run to a high standard
• Liaise with other staff within Bell such as teachers, sales and marketing staff, IT staff and our maintenance supervisor to ensure effective operations
• Ensure student visa records are correctly and accurately stored and check that all students in school have relevant visas for their stay at Bell
• Help prepare the school for inspections
• On a rota basis, take  the emergency phone assisting the out of hours call handling service with any issues they cannot resolve
• Assist with walk-in sales and promoting Bell Cambridge to visitors
• Protect at all times the confidentiality of information handled within the remit of the post