Location
Cambridge
Advertising Salary
£26,520

About The Role

We are looking for an Admissions Team Leader to lead the Admissions Team to deliver excellent service to customers from point of booking to arrival in centre. 

The main responsibilities will include:
 
  • Act as Key Contact for the UK Home Office and take responsibility for the administration and maintenance of Bell’s Tier 4 licence.
  • Regularly review processes to ensure that we are providing the most efficient service for our clients and internally.
  • Ensure all enrolments are distributed evenly across the team and entered correctly and efficiently in a timely manner
  • Oversee the efficient collection of all student data needed before arrival.
  • Work closely with operational staff to develop systems to guarantee a first-class welcome for all students on arrival.
  • Line manage a team of Admissions Executives as your direct reports, follow the performance management system and ensure all your staff have an on-going training & development plan
  • Recruit, train and support permanent and temporary members to your team.
  • Delegate and asses team structure 
  • Act as Key Contact and Level 1 user for the Home Office liaising with the Authorising Officer to ensure compliance and to gain and retain licenses & HTS status
  • Provide training & guidance for all Sponsor Management System users and staff across all centres involved in ensuring visa compliance
  • Develop and quality control confirmation and pre-arrival documentation as well as communications in line with customer needs, coordinating these with information/ documentation provided on arrival. Work closely together with all operational and accommodation teams to ensure all information is effectively collated and communicated 
  • Deliver a high quality service to all students wishing to make changes to their bookings 
  • Encourage and enforce the accurate capture of data within the booking system
  • Work with IT and operational staff to develop improved reports and systems for communicating student information between departments to guarantee a first class welcome for all students on arrival. 
  • Act as signatory for refunds up to the agreed limits.
  • Support your team in their day-to-day work to ensure high performance 
  • Coordinate capacity management as required
  • Managing the booking and coordinating of YL transfers as required
  • Conducting pre-arrival customer care calls
  • Provide support to teams across Bell as required

About You

 
Essential Requirements: 
 
  • A-levels or equivalent
  • Administrative Experience
  • Experience of working in a customer service role in a demanding & pressured sales environment in order to achieve sales targets.
  • Strong customer care skills demonstrating high levels of customer ownership and accountability
  • Strong in workload and resource management and delegation
  • Excellent communication skills
  • Able to forge and develop strong working relationships with multiple stakeholders and customers
  • Assertive and able to give and receive feedback positively
  • Very close attention to detail and a high level of accuracy
  • Instinctive understanding of what constitutes great service
  • Strong team-player
  • Ability to act with limited supervision, using own initiative to continually improve the customer experience
  • High degree of IT literacy & proficiency
  • Highly flexible approach and ability to take on new tasks and working practices
  • Excellent written and spoken English
Desirable Requirements 
 
  • Degree level education or equivalent
  • Experience of working within the Education Sector
  • Team management/supervision
  • Use of Info speed CLASS or Salesforce CRM
  • Tier 4 compliance experience
  • Fluency in one of more foreign language
Bell is committed to promoting and safeguarding the welfare of children and young people and expects all staff to share this commitment. A DBS check (formally CRB) will be requested in the event of a successful application.

About Us

At Bell, we believe that English is more than a language. It's a stepping stone that will help you achieve your dreams. For over 60 years, we have provided unforgettable learning experiences to students and teachers from around the world, transforming the lives of over one million. Through our teaching approach we encourage students to aim high, exceed their learning goals and become confident users of the English language.

 

Frank Bell opened his first language school in Cambridge in 1955, which still operates today. Since then, Bell has grown from one prestigious English language school in Cambridge to an internationally recognised, high-quality education business which unlocks the world for its students through learning English and learning in English. 

 
Today, Bell offers English language courses to juniors and adults, prepares students for university in the UK and trains the world's ELT teachers.

 

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